All Projects

(07)

Build.Layer. Unify

Project type

Product Design, Mobile App UX, Home Renovation & Proptech

Project role

Lead Product Designer, UX Research, IA, UI Design

Date

2026

01

Overview

Homeowners speak in inspiration. Contractors need specification.

Homeowners speak in inspiration. Contractors need specification.

Renovation starts on Pinterest, scattered information and unbuildable. I led BLU end to end research, brand concept, IA and interaction model, reframing it around one shared brief both sides can edit and approve.

Renovation starts on Pinterest, scattered information and unbuildable. I led BLU end to end research, brand concept, IA and interaction model, reframing it around one shared brief both sides can edit and approve.

02

The problem

01

Inspiration scattered

No organization system

03

Vision transfer fails

Informal channels, misread

05

Can't visualize at scale

Material size blindness

07

Late decisions cascade

Schedule overruns

The core problem

Homeowners and contractors can’t hand over the same picture.

Homeowners and contractors can’t hand over the same picture.

Homeowner

Pinterest saves

Screenshots

Aesthetic vision

?

GAP

Contractor

Specification

Quantities

Lead times

?

GAP

Contractor

Specification

Quantities

Lead times

30%

of post-start project time goes to clarifying what the brief never said.

of post-start project time goes to clarifying what the brief never said.

02

Contractor fills the gaps

Assumptions over specs

04

No cost awareness

Budget surprises

06

Contractors duplicate work

Translation burden

08

Static briefs

No back-and-forth dialogue

03 RESEARCH

01 / Interview

Discovery interviews

02 / Synthesize

Themes clustered & named

03 / Map

Affinity mapping

04 / Audit

Competitive analysis

SHARED
?
SHARED
?

05

3 homeowners · 2 contractors

4

Motivations · barriers · opportunities · guidance

4

Themes recurring across all 5 sets

5

Pinterest · Houzz · Revit · planners · moodboards

01 / Interview

Discovery interviews

02 / Synthesize

Themes clustered & named

03 / Map

Affinity mapping

04 / Audit

Competitive analysis

05

3 homeowners · 2 contractors

4

Motivations · barriers · opportunities · guidance

4

Themes recurring across all 5 sets

5

Pinterest · Houzz · Revit · planners · moodboards

01 / Interview

Discovery interviews

02 / Synthesize

Themes clustered & named

03 / Map

Affinity mapping

04 / Audit

Competitive analysis

SHARED
?

05

3 homeowners · 2 contractors

4

Motivations · barriers · opportunities · guidance

4

Themes recurring across all 5 sets

5

Pinterest · Houzz · Revit · planners · moodboards

What pain points emerged from BLU interviews?

What pain points emerged from BLU interviews?

Unified insight

One structured brief both sides can build on together.

One structured brief both sides can build on together.

100%

of contractors interviewed said a structured brief would cut clarification time.

of contractors interviewed said a structured brief would cut clarification time.

1

homeowner's best-ever renovation came with a designer-provided organized brief.

homeowner's best-ever renovation came with a designer-provided organized brief.

2

sides, one stated goal: a single reference point both can trust.

sides, one stated goal: a single reference point both can trust.

The insight we carry forward

One structured, shareable brief both homeowners and contractors can build on together.

One structured, shareable brief both homeowners and contractors can build on together.

04

Process

Process

What must launch first to deliver it?

What must launch first to deliver it?

P1

Must-have

Must-have

Pinterest Import + AI Categorization

Organizing is the first thing homeowners give up on.

Structured Shareable Brief

The missing document the whole insight rests on.

Per-Category Comments & Q&A

A brief no one can question is a brief no one trusts.

Room Visualization (AR / photo)

Scale mistakes are the expensive ones.

P2

Nice to have

Nice to have

Availability & Lead-Time Signals

Fewer surprises

Before & After Render Preview

Higher confidence

P3

Delightful

Delightful

Reusable Brief Templates

Faster onboarding

Contractor Quoting Integration

Closes the loop

P4

Future

Future

Supply-chain integrations · automated visualization · marketplace

Four lenses on one gap, then mapped to flows.

Four lenses on one gap, then mapped to flows.

5 interviews · 4 affinity themes · 1 north-star artifact · 2 user flows

01 / 05
SITE MAP
North-star artifact

The concept — the name is the model

blu · /bluː/

From blueprint : the original tool for communicating a build before it exists.

From blueprint : the original tool for communicating a build before it exists.

01

Build

Collect inspiration and non-negotiables where homeowners already gather them.

02

Layer

Structure the chaos into spec, comments and budget, organized by material, not room.

03

Unify

Hand off one clean document both sides can read, question and approve.

What testing revealed

What testing revealed

Issue 01

Hard to tell what’s clickable: Weak affordance; interactive states not obvious.

Fix :stronger interactive states, subtle backgrounds on surfaces

Issue 02

Status indicators too subtle: Small dots, low weight in the hierarchy.

Fix: larger, labelled, colour and shape together

Issue 03

Authorization confirmation missing: Unsure whether the Pinterest connection succeeded.

Fix :post-auth confirmation naming the connected account

Issue 04

Notes & non-negotiables hidden: Feature existed, but nobody found it unaided.

Fix : explicit prompt per category, field surfaced at the top

What testing validated

What testing validated

Core concept resonates

Core concept resonates

Participants named the problem BLU solves before we described it.

“This closes the gap between what I want and what gets built.”

AI categorization is positively received

AI categorization is positively received

Flow completed with minimal guidance and friction.

“I appreciate I don’t have to organize manually.”

Design reads as trustworthy

Design reads as trustworthy

Confidence in the platform came from the visual design alone.

“Looks clean and professional.”

05

The Work

Flow A · Final

Pinterest inspiration

Pinterest inspiration

Meet homeowners on the tool they already use to collect.

Meet homeowners on the tool they already use to collect.

Flow A — connect Pinterest → AI auto-sort by material → budget per category

Connect a board, then auto-sort the chaos by material.

Connect a board, then auto-sort the chaos by material.

Flow B · Final

Builder brief

Builder brief

From inspiration to a brief contractors trust.

Flow B — shareable brief → per-category comments → non-negotiables & lead times

One shareable artifact both sides can edit, question and approve.

One shareable artifact both sides can edit, question and approve.

06

Reflection & next steps

BLU is a living problem space.

BLU is a living problem space.

Testing validated that the core concept resonate : a structured brief would address the communication gap. But the work revealed something bigger, homeowner-contractor alignment is a systemic problem that requires ongoing iteration across research, design, and real-world use.

Testing validated that the core concept resonate : a structured brief would address the communication gap. But the work revealed something bigger, homeowner-contractor alignment is a systemic problem that requires ongoing iteration across research, design, and real-world use.

01

Broaden research to 15 participants across price tiers and project sizes.

Broaden research to 15 participants across price tiers and project sizes.

02

Bring contractors into the test loop from the first round, not the last.

Bring contractors into the test loop from the first round, not the last.

03

Prototype the LiDAR room scan that lets the brief begin to write itself.

Prototype the LiDAR room scan that lets the brief begin to write itself.

Black three-part geometric Paola Mendoza emblem
  • Let’s Work Together -

  • Let’s Work Together -

  • Let’s Work Together -